Short answer: The quickest fix is to click Email me a sign-in link on the login page and enter the email address from your order. Your original login details are in the Order Receipt email from [email protected], which often lands in spam.
Find your problem, then the fix
Problem | Fix |
Can't find your login details | Search your inbox, spam and junk folders for the subject 🧾 Order Receipt from [email protected]. It's sent after your first order with automatically generated login details. |
Don't know your password | |
Logged in, but your orders are missing | You may have ordered with another email address. Log out and log back in with that one. |
Never received any emails | There may have been a typo in your email address when you ordered. Contact our support with the email address, website URL and payment method you used, so we can find your order and reset your login details. |
Add us to your email whitelist
To make sure you always receive emails from us, add our email address and domains to your email account's whitelist. Copy all of these:
[email protected]
@brandpush.co
@email.brandpush.co
@brandpush.intercom-mail.com
Here is a guide to adding email addresses to your whitelist on Gmail, Outlook, Yahoo, and AOL: https://blog.hubspot.com/marketing/email-whitelist
Sign in without a password
On the login page, click Email me a sign-in link and enter the email address from your order. We'll email you a link and a 6-digit code.
How to reset your password
Click Forgot password? on the login page, or go straight to the reset page.
Enter the email address from your order and click Email reset link.
Check your inbox for the reset email. If it hasn't arrived within a few minutes, check your spam or junk folder.
Open the link in the email and choose a new password.
Log in at brandpush.co/account.
