After placing your first order, you will be sent an order confirmation with login details that were automatically generated for you.
The most common reason clients do not receive this email is that it goes to your spam or junk folder. So you can usually find your login details by searching for the subject or email address listed below:
Subject: 🧾 Order Receipt
From: [email protected]
Another possible issue for not receiving our order receipt email would be if there were a typo in your email address when you placed your order. So if the below techniques do not help you access your account, please send us a message with your email address, website URL, and payment method so we can try to find your order and reset your login details for you.
But first, let's try to solve the issue using the techniques below.
How to add us to your email whitelist
To ensure that you always receive emails from us, add our email address and domains to your email account's whitelist. Copy all of these:
[email protected]
@brandpush.co
@email.brandpush.co
@brandpush.intercom-mail.com
Here is a guide to adding email addresses to your whitelist on Gmail, Outlook, Yahoo, and AOL: https://blog.hubspot.com/marketing/email-whitelist
Sign in without a password
On the login page, click Email me a sign-in link and enter the email address from your order. We'll email you a link and a 6-digit code.
How to reset your password
1) Click Forgot password? on the login page, or go straight to the reset page.
2) Enter the email address from your order and click Email reset link.
3) Check your inbox for the reset email. If it hasn't arrived within a few minutes, check your spam or junk folder.
4) Open the link in the email and choose a new password.
5) Log in at brandpush.co/account.
Note: If you cannot see your orders after logging in, it's possible that you placed your order using another email address. In that case, you need to log out and log back in using the correct email address.
The other possibility is that there was a typo in the email address you provided when placing your order. In that case, you should contact our support and provide the email address, website URL, and payment method you used when placing your order so we can reset your login details for you.